Head of Customer Happiness team at ManageWP, WordPress enthusiast and Customer Service addict. Also a chess fanatic. Still training people to provide Customer Support for a WordPress startup, doing WordPress workshops and organizing the first Customer Happiness meetup in Belgrade. Writer for ManageWP and his personal blog.
The Art of Support – Growing Your WordPress Customer Base by Using the Word of Mouth
Introducing best practices for providing Customer Support for a WordPress startup and the impact it has on your WordPress business. Covering the best tools, examples, tips and tricks and how to transform your CS team from a „necessary evil” to the backbone of your business…