{"id":2014,"date":"2025-05-14T22:04:39","date_gmt":"2025-05-14T20:04:39","guid":{"rendered":"https:\/\/krakow.wordcamp.org\/2025\/?post_type=wcb_session&#038;p=2014"},"modified":"2025-06-30T18:25:52","modified_gmt":"2025-06-30T16:25:52","slug":"why-most-agencies-are-losing-money-on-client-onboarding-and-how-to-fix-it","status":"publish","type":"wcb_session","link":"https:\/\/krakow.wordcamp.org\/2025\/session\/why-most-agencies-are-losing-money-on-client-onboarding-and-how-to-fix-it\/","title":{"rendered":"Why Most Agencies Are Losing Money on Client Onboarding (and How to Fix It)"},"content":{"rendered":"\n<p>Most agencies waste time and money during client onboarding\u2014not because of tools or processes, but because they\u2019re speaking a completely different language than their clients.<\/p>\n\n\n\n<p>When a technical person talks to a non-technical client without empathy, things fall apart fast: unclear expectations, messy communication, scope creep, and frustration on both sides. It doesn\u2019t just hurt the relationship\u2014it hits your margins too.<\/p>\n\n\n\n<p>This talk is about:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understanding where the disconnect really happens<\/li>\n\n\n\n<li>Using empathy (not jargon) to build trust from day one<\/li>\n\n\n\n<li>Fixing your onboarding process so it\u2019s smooth, profitable, and repeatable<\/li>\n<\/ul>\n\n\n\n<p>If you\u2019ve ever felt misunderstood by a client (or vice versa), this one\u2019s for you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Most agencies waste time and money during client onboarding\u2014not because of tools or processes, but because they\u2019re speaking a completely different language than their clients. When a technical person talks to a non-technical client without empathy, things fall apart fast: unclear expectations, messy communication, scope creep, and frustration on both sides. It doesn\u2019t just hurt [&hellip;]<\/p>\n","protected":false},"author":20355671,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1751184000,"_wcpt_session_duration":1800,"_wcpt_session_type":"session","_wcpt_session_slides":"https:\/\/krakow.wordcamp.org\/2025\/files\/2025\/06\/10.00-Aurelio-Volle.pdf","_wcpt_session_video":"","_wcpt_speaker_id":[2012],"footnotes":""},"session_track":[28],"session_category":[36],"class_list":["post-2014","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-d-wordpress-dla-rozwoju","wcb_session_category-english"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"niedziela, 29 czerwca 2025","time":"10:00"},"session_speakers":[{"id":"2012","slug":"aurelio-volle","name":"Aurelio Volle","link":"https:\/\/krakow.wordcamp.org\/2025\/speaker\/aurelio-volle\/"}],"session_cats_rendered":"English","_links":{"self":[{"href":"https:\/\/krakow.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions\/2014","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/krakow.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/krakow.wordcamp.org\/2025\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/krakow.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions\/2014\/revisions"}],"predecessor-version":[{"id":2015,"href":"https:\/\/krakow.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions\/2014\/revisions\/2015"}],"speakers":[{"embeddable":true,"href":"https:\/\/krakow.wordcamp.org\/2025\/wp-json\/wp\/v2\/speakers\/2012"}],"author":[{"embeddable":true,"href":"https:\/\/krakow.wordcamp.org\/2025\/wp-json\/wporg\/v1\/users\/wplio"}],"wp:attachment":[{"href":"https:\/\/krakow.wordcamp.org\/2025\/wp-json\/wp\/v2\/media?parent=2014"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/krakow.wordcamp.org\/2025\/wp-json\/wp\/v2\/session_track?post=2014"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/krakow.wordcamp.org\/2025\/wp-json\/wp\/v2\/session_category?post=2014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}